1. Warranty Coverage

• Mattress Warranty: Covers manufacturing defects such sagging greater than 4cm, spring/coil failure, and foam collapse. Subject to inspection by DreamLab specialist.
• Bed Frame Warranty: Covers structural defects in hydrolic pump, the frame, joints, or slats caused by manufacturing faults.
• Warranty Period: Mattress – up to 10 years limited warranty (varies by model); Bed frame – 10 years limited warranty (varies by model).
• Workmanship: Free repair or replacement during the warranty period for covered defects.

2. Warranty Exclusions

The warranty does not cover:

• Normal wear and tear, including gradual softening of foam or fabric.
• Physical damage such as cuts, stains, burns, or moisture damage.
• Misuse, improper handling, or use without a proper bed frame or foundation.
• Damage due to incorrect assembly, modifications, or repairs by unauthorized parties.
• Comfort preferences (e.g., firmness level not suitable).
• Mattress damage caused by bed frame inadequacy (e.g., insufficient center support).

3. Care & Maintenance

• Mattresses should always be placed on a suitable bed frame with adequate support.
• Rotate the mattress every 3–6 months for even wear.
• Use a mattress protector to safeguard against stains and spills (stained mattresses may void warranty).
• Bed frames must be used indoors in normal household conditions.

4. Returns & Exchanges

• Returns are subject to the trial or return policy stated at the time of purchase.
• Products must be in clean and hygienic condition to qualify for return or exchange.

5. Customer Responsibilities

• Proof of purchase (invoice/receipt) is required for all warranty claims.
• Customers must ensure that delivery access is clear and suitable for product installation.
• Any additional services (disassembly, relocation, disposal of old furniture) may incur charges.

6. Liability

• DreamLab / Best Tech™ shall not be liable for incidental or consequential damages arising from product use.
• Warranty is valid only for the original purchaser and is
  non-transferable.